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It’s catchy. And many people feel that’s what they do. And you’ll be doing it a bit I don’t doubt. If you’ve talked to a service designer over the last few years (or been one) …
I’ve been in a few places where there’s been talk about justifying the cost of UCD and similar roles. At first glance it’s a fair point. What impact do we have? How are we helping? …
Working at pace often means you need to work on assumptions. The current team I’m leading. I’ve had to make some assumptions clear that we would have to work to. Some about our users. Most …